Returns & Exchanges

Due to the perishable nature of our artisanal chocolates, we prioritize food safety and freshness, offering replacements or credits for items that arrive damaged or incorrect. We are committed to ensuring every box of The Chocolateries meets our gold standard for quality and taste.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your chocolate package for any signs of transit damage or temperature-related issues.

• 2.
  Document Issues

  If your order is damaged or incorrect, take high-quality photographs of the product and packaging within 24 hours of delivery.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos to initiate a claim.

• 4.
  Resolution Process

  Once approved, we will ship a complimentary replacement or issue a store credit for the value of the affected items.